Help Desk
Facilities Requests (Building repairs, heating, cooling, HDTV mounting requests)
Please send your Facilities Requests to Tonya Snyder (tsnyder@contactccs.org)
IT Support FAQ
- Laptop Support: Laptops are not covered under our paid IT support plan, so support for laptops is limited. If you need support, please contact Dan Snellenberger using this Laptop Ticketing System: http://ccsapps.org/helpdesk
- The CCS IT Troubleshooting Guide contains the following topics
- How do I submit an IT Help Request?
- For routine requests, email support@jayhelp.com or call 860-288-5353 (select option 2)
- For issues requiring attention within the next 4 hours, call 860-288-5353 (select option 2)
- When submitting a ticket, please follow this script:
- My name is _____________.
- I'm having trouble with _____________________________________.
- Be sure to specify where the problem is located (e.g. which building, which classroom, which computer/printer/?)
- Be sure to specify how soon you need this issue resolved.
- If you need to reach me, here is how you can reach me:
- Email: _______________
- P hone: ______________ (optional: Please only call me during these times: __________________)
- Login Problems
- Server/Internet Connection Problems
- Printer Problems
- How do I submit an IT Help Request?
- Other Topics